Shipping policy

Shipping Policy for Supplifix FZC

Effective Date: 23/12/2024

At Supplifix FZC, we are committed to providing fast and reliable shipping to our customers within the United Arab Emirates. Please review the details of our shipping policy below.

1. Shipping Destinations

We currently ship only within the United Arab Emirates. At this time, we do not offer international shipping.

2. Processing Time

  • All orders are processed within 0-1 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time for standard shipping within the UAE is 1-2 business days, depending on your location.

4. Shipping Methods

We offer Express shipping through reliable local courier services within the UAE. At checkout, the available shipping options will be displayed based on your location.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email so you can track your package.

6. Delivery Issues

If your order hasn’t arrived within the estimated delivery time, please contact us at support@supplifix.com. We will work with our shipping partners to resolve any delivery issues as quickly as possible.

7. Shipping Address Errors

Please ensure all shipping details are accurate when placing your order. We are not responsible for shipments that are delayed or undeliverable due to incorrect or incomplete addresses. In such cases, additional shipping fees may apply for re-delivery.

8. Damaged or Lost Shipments

  • Damaged Shipments: Please inspect your order upon reception. If the package or product is damaged, contact us immediately at support@supplifix.com with photos of the damage. We will evaluate the issue and, if approved, offer a replacement or refund.

  • Lost Shipments: If your shipment is lost in transit, please notify us as soon as possible so we can investigate and issue a replacement or refund if needed.

9. Changes to the Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and it is your responsibility to check for updates.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Supplifix FZC
Email: info@supplifix.com - support@supplifix.com
Address: Sharjah research and technology innovation park, Block B office - B42-146 
United Arab Emirates